New Openings

• a. Opening and closing up of the centre
• b. Reception Service – Provided to meet the business needs of clients, courteously and timely. Includes:
  • Meet and greet clients as they enter and leave the building
  • Notify clients of visitor arrival
  • Issue permanent and temporary visitor access passes
  • CCTV management
  • Security equipment operation
  • Key issue and control
• c. Conference and Meeting Rooms:
  • Manage booking and enter into Centre charge
  • Manage room set-up and provision of materials
  • Manage audio-visual equipment requests
  • Manage catering and refreshment requests
• d. Help Desk:
  • Receive, coordinate and monitor service requests
  • Provide real-time updates on requests
  • Record outcomes and response times
• e. Switchboard Service:
  • Operate switchboard for incoming calls
  • Assist resident staff with general phone enquiries
• f. Postal Services:
  • Receive, sort and distribute incoming mail
  • Process and post outgoing mail before 4:30 PM
  • Record all post into Centre charge
• g. Courier Services:
  • Arrange courier collections for urgent mail
  • Record courier items into Centre charge
  • Receive incoming courier deliveries
  • Record fax services for billing
• h. Taxi Booking Service:
  • Manage bookings for taxis/minicabs for clients and visitors
• i. General Housekeeping:
  • Bi-hourly floor checks for cleanliness
  • Ensure kitchens and toilets are clean and stocked
• j. Client Services:
  • Client move-in/move-out coordination
  • Maintain client files
  • Client retention and relationship building
  • Respond to client enquiries
  • Secretarial/admin duties as needed
  • Maintain showrooms and standard room setups
• k. General Admin:
  • Document filing, typing, collecting invoices/POs
  • Prepare and update welcome books
• l. Stock Control and Maintenance:
  • Manage coffee and water supplies
  • Conduct furniture audits
• m. Marketing/Sales Support:
  • Assist with sales inquiries and relay info to sales team
  • Support client viewings with reception presentation
  • Help with sales packs for BDMs/SDs
  • Attend team meetings (daily/fortnightly/monthly)

Health & Safety

• Adhere to company Health & Safety policies
• Follow responsibilities per policy
• Ensure safety of self, clients, and visitors

General Responsibilities

• Comply with company policies and procedures
• Read and follow posted instructions and memos
• Act professionally to reflect company standards

1. Supplier and Network Management

• a. Ensure delivery of reliable, cost-effective, and profitable services to customers
  • Manage supplier contract to ensure adherence to Service Level Agreements
  • Maintain list of outstanding supplier actions/defaults/issues
• b. Maintenance of the in-country Avanta voice and data network for both client side and internal operations
  • Client-side internet: 10mbps direct internet connection
  • Voice traffic & PSTN: multiple PRI connections
  • Ensure maximum availability and reliability of the network
• c. Increase confidence and assurance levels of Avanta as a technology services supplier
  • Improve service delivery (time, reliability)
  • Manage equipment rooms and patching to high standards
  • Review/refresh SLA and support materials
  • Contribute to technology-related marketing material
  • Maintain tested resilience/recovery plans per agreed Risk Register
• d. Support Sales and Operations Teams
  • Review/update technology procedures and training
  • Provide pre-sales support for complex technology sales

2. Voice Service Management

• e. Configure and manage voice services
  • Use Mitel/Cisco IPT technologies to deliver voice services
  • Setup includes voicemail, hunt groups, pickup groups, translation patterns
  • Physical re-patching of Cat6 cabling
  • Maintain patching records and handset inventory
  • Proactively manage telephony stock availability

3. Internal (Business Support) Technology Provision

• f. Review, maintain, refresh enterprise IT architecture
  • Provide desktop support to India Team
  • Daily system monitoring (hardware, servers, logs, backups)
  • Maintain in-country servers if needed
  • Perform and verify backups, offsite as necessary
  • Ensure full recovery within 12 hours of infrastructure failure
  • Maintain supplier relationships

4. Other Responsibilities

• Support Avanta's vision, values, and objectives
• Role may change per company needs

Health & Safety

• Adhere to company Health & Safety policies
• Adopt safe working practices
• Ensure safety of self, colleagues, clients, and visitors

General Responsibilities

• Comply with company policies and agreements
• Read and follow instructions from notices and memos
• Conduct yourself professionally at all times